Returns
Please contact us by email at sophie@perledelune.com if you wish to return or exchange an item within 14 days of date of delivery. We will then provide you with a Return Authorisation Number (RAN), return form and address. You have 7 days after receiving our return form to return your item.
Please do not return your item without our prior consent as the return address may vary depending on where the order was initially delivered, and your shipment may be held by Customs if sent at to an incorrect address.
You are entitled to an exchange or refund items in their original condition and packaging and which must not have been worn. We will inspect all returned items, and issue the refund of the value of the returned item(s) less shipping charges within about 2 days. Please note that our payment providers may take up to 10 days to credit your original payment method.
PERLE DE LUNE cannot refund any taxes or duties payable on orders outside of the EU.
Exchanges are possible only if the requested item(s) is(are) available.
We will dispatch the exchanged item only after after we receive the returned item(s) in perfect condition.
We recommend that you use a trackable delivery service for any return.
We cannot accept liability for postage fees, nor for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will not be accepted nor refunded.
This returns policy does not affect your statutory rights.
If you have any questions on returns or exchanges, please send us an email to sophie@perledelune.com
GIFT RETURNS
If you have received an item from Perle de Lune as a gift you can of course return it for exchange or for a Perle de Lune gift voucher. This must be done within the parameters outlined above. Please email our customer Service at sophie@perledelune.com to arrange your return.
RETURNING FAULTY GOODS
If there is a manufacturing fault within a period of 12 months after delivery, the item can be returned for repair/replacement. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. *NOTE* Your statutory rights are not affected. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee. It may be possible for us to repair items which have suffered wear and tear. There may be a charge for this service, which is to cover our cost of return shipping to you and any other related costs incurred.
